Technical Support for FatCow Web Hosting

At FatCow they are serious about providing you with the best customer and technical support available. They are so serious about it that they have come up with what they call the "HeiferCratic Oath". Why "HeiferCratic" you ask. Take a look at the website design and marketing campaign of the entire FatCow site and you will have your answer. The fun cow design and crafty sayings and logo are just part of what make dealing with FatCow not only fun but worthwhile. So here is what you can expect when dealing with the "Moo Crew" (the FatCow technical support team), they will:

1. Call you within 7 days to welcome you to FatCow.
2. Answer your call in under two minutes, on average, each day.
3. Provide North America based phone support.
4. Resolve your issue when you first contact them, or set a firm date for follow up.
5. Make your support experience pleasant by remaining friendly and courteous at all times.
6. Maintain the highest training standards so the Moo Crew is always knowledgeable.
7. Continually review and improve your support experience by sending you a follow-up survey.

If they fail to meet any of the above stated criteria you can email them to let them know about your experience. They will review each individual case and if for any reason they have failed to maintain their "oath" they will credit your account with a credit equal to one month of hosting. This really goes to show how serious FatCow is about making sure they are meeting their customers needs. Technical support from your web host is critical. When a problem arises you want to know that you will always be able to find someone that can help.

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